Which key(s) should be used with difficult people? Lots, because there are likely a million locks to pick Which key should be used with sneaky people? Use the nice key first and the reasonableness key second. What three categories of people must we be ready to deal with? Nice people, difficult people, and sneaky people How should you handle verbal abuse? Give them a studied response, use relaxed language, and use "but" to get them playing your game Which key should be used with nice people? The nice key. What is "showtime"? a term used to mentally prepare the officer (tactical mindset) for the task at hand. What is Mushin? Means "no-mind." The mental habit of not bringing bias with you. Finding the roots get you a better solution, BUT: you can't fix a thirty-year problem in a shift. Can you work with me? What is true of almost every situation you show up on? It has roots in something else. (putting on the face needed to communicate with the people around you) What are tactical peace phrases? -Excuse me sir, can I talk to you for a second? What is professional presence? The street savvy/ability to become who you have to be to handle the situation in front of you.
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